Last updated: August 6, 2026
Clarke’s Creations produces handmade and made-to-order wooden plaques, signs, and decorative products. Production time and shipping-transit time are separate and should both be considered when estimating delivery.
Where We Ship
Clarke’s Creations currently ships to addresses within the United States.
Customers are responsible for providing a complete and accurate shipping address during checkout. Please contact Clarke’s Creations immediately if an address needs to be corrected. An address may not be changed after the order has shipped.
Production Times
Most Clarke’s Creations products are made to order.
Typical production times are:
- Standard made-to-order products: Please allow approximately 5–7 business days for production before shipment.
- Personalized and fully custom products: Production begins after the customer approves the digital proof. Please allow approximately 7–10 business days after proof approval for production before shipment.
Business days do not include Saturdays, Sundays, or federal holidays.
Production times are estimates rather than guaranteed completion dates. Large orders, complex designs, material availability, equipment issues, or unusually high order volume may require additional time.
Digital Proofs for Personalized and Custom Orders
When a digital proof is required, it will be sent to the email address provided with the order.
The customer is responsible for carefully reviewing:
- Names and spelling
- Dates and numbers
- Wording
- Logos and artwork
- Layout and design details
Production will not begin until the required proof has been approved. A delay in responding to a proof will delay production and shipment.
Once a proof has been approved and production has begun, changes may not be possible.
Shipping Charges
Shipping charges are calculated during checkout based on factors that may include:
- Delivery destination
- Package dimensions
- Package weight
- Available carrier rates
A separate $2.88 handling charge is added to each order to help cover packaging and order-processing materials.
The shipping charge and handling charge will be displayed before the customer submits payment.
Shipping-Transit Time
Shipping-transit time begins after production is complete and the shipping carrier accepts the package.
Any delivery estimate displayed during checkout is an estimate provided by the shipping carrier. Carrier transit estimates do not include production time and are not guaranteed delivery dates.
Weather, holidays, carrier congestion, transportation interruptions, natural disasters, and other circumstances outside the control of Clarke’s Creations may affect delivery.
Tracking Information
When tracking information is available, it will be sent to the email address provided with the order.
Tracking information may require some time to update after the shipping label is created and the package is accepted by the carrier.
Shipping Delays
If Clarke’s Creations determines that an order cannot be shipped within the stated or agreed timeframe, the customer will be contacted with a revised estimated shipping date.
The customer will have the option to accept the revised shipping date or cancel the unshipped order and receive a full refund, including applicable shipping and handling charges.
Damaged Packages
Please inspect the package and product promptly after delivery.
If an order arrives damaged, contact Clarke’s Creations within 14 calendar days after delivery and provide:
- The order number
- A description of the damage
- Photographs of the product
- Photographs of the shipping box
- Photographs of the internal packaging
- A photograph of the shipping label, when available
Please retain the damaged item, shipping box, and packaging until the claim has been reviewed. The shipping carrier may require these materials when investigating a claim.
Do not return a damaged item until Clarke’s Creations provides return instructions.
Lost or Missing Packages
Contact Clarke’s Creations if tracking information shows no movement for an unusual period or indicates that the package was delivered when it was not received.
Clarke’s Creations will assist with reviewing the tracking information and, when appropriate, filing a carrier inquiry or claim. Carrier investigations may require additional processing time.
Incorrect, Incomplete, or Undeliverable Addresses
Customers are responsible for entering the correct and complete delivery address.
Additional shipping costs resulting from an incorrect, incomplete, refused, or undeliverable address may be charged to the customer unless the address problem resulted from an error by Clarke’s Creations.
Custom and personalized products returned because of an incorrect or undeliverable address remain subject to the Returns, Refunds, and Cancellations Policy.
Contact Us
For shipping questions or assistance with an order, contact:
Clarke’s Creations
Email: Clarke@ClarkesCreations.net
Please include your order number in all correspondence.