At Clarke’s Creations, each product is carefully made, inspected, and packaged before shipment. Many of our products are personalized or custom-made specifically for the customer. Please review this policy before placing an order.
Standard, Non-Custom Items
Standard products that have not been personalized or custom-made may be returned within 14 calendar days after delivery.
To qualify for a return, the item must be:
- Unused and undamaged
- In its original condition
- Free from alterations or modifications
- Returned with its original packaging, when reasonably possible
- Accompanied by proof of purchase
A return request must be submitted within 14 calendar days after delivery.
Please contact Clarke’s Creations and receive return instructions before shipping an item back. Returns sent without prior authorization may not be accepted.
Custom and Personalized Items
All custom and personalized products are made specifically for the customer and are final sale.
Custom and personalized items cannot be returned, exchanged, or refunded unless:
- The item has a defect caused by our materials or workmanship;
- Clarke’s Creations made an error in the personalization, wording, design, size, wood species, finish, or other confirmed order details;
- The item received is materially different from the customer’s approved digital proof or confirmed order; or
- The customer received an item different from the item ordered.
Customer-approved spelling, wording, dates, numbers, logos, artwork, layout, or other design details are not considered errors by Clarke’s Creations.
Customers are responsible for carefully reviewing all digital proofs before approving them.
Natural Wood Variations — Applies to All Return Requests
All return requests will be reviewed with the understanding that wood is a natural material and that every piece is unique.
A difference in natural wood grain, color, figure, texture, knots, mineral streaks, or other normal characteristics of real wood is not considered a defect. Product photographs are representative, but no two pieces of natural wood will look exactly alike.
Normal variations in the appearance of wood are not grounds for claiming that an item is defective, damaged, or incorrect. This applies to standard, personalized, and fully custom products.
An otherwise eligible standard, non-custom item may still be returned within the 14-day return period because of a customer’s preference regarding its appearance. However, the return will be treated as a standard return rather than a defective-product claim, and the buyer will be responsible for return shipping.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
Contact Clarke’s Creations within 14 calendar days after delivery if the item is damaged, defective, or incorrect.
Please provide:
- Your name
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the shipping box and packaging if the item was damaged during shipment
- A photograph of the shipping label, when requested
Please retain the item, shipping box, and packaging until the claim has been reviewed. A shipping carrier may require photographs or inspection of the original packaging.
Clarke’s Creations will review the claim and determine the appropriate resolution, which may include repair, replacement, correction, or refund.
Return Shipping
For approved returns of standard, non-custom items, the buyer is responsible for all return-shipping costs.
Clarke’s Creations will pay or reimburse reasonable return-shipping costs when the return is necessary because of:
- A defect caused by our materials or workmanship;
- An error made by Clarke’s Creations; or
- An incorrect item being shipped.
Items must be packaged securely to prevent damage during return shipment. When available, the customer should use a trackable shipping method.
Clarke’s Creations is not responsible for damage caused by inadequate return packaging.
Shipping damage claims must be reviewed before the item is returned. Do not return a shipping-damaged item until Clarke’s Creations provides instructions.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
For standard returns that are not caused by a defect or error by Clarke’s Creations:
- The product purchase price will be refunded if the return is approved.
- Original shipping charges are not refundable.
- The $2.88 handling charge is not refundable.
- Return-shipping costs are the responsibility of the buyer.
When an approved return results from a defect or error by Clarke’s Creations, the refund will include the applicable original shipping and handling charges.
Clarke’s Creations may reduce or deny a refund if an item is returned used, altered, damaged, incomplete, or improperly packaged, unless the damage or condition was the reason for the approved return.
After Clarke’s Creations issues a refund, the customer’s bank, card issuer, or payment provider may require additional time to post the refund to the customer’s account.
Exchanges
Standard, non-custom items may be eligible for an exchange if the request is made within 14 calendar days after delivery and the item otherwise meets the return requirements.
The buyer is responsible for return shipping and any shipping charges associated with the replacement item unless the exchange is required because of a defect or error by Clarke’s Creations.
Custom and personalized items cannot be exchanged unless the item is defective or Clarke’s Creations made an error.
Order Changes
Contact Clarke’s Creations immediately if you need to change an order.
Changes to a standard order may not be possible after production or shipment has begun.
Changes to a custom or personalized order may not be possible after:
- The digital proof has been approved;
- Materials have been prepared or purchased;
- CNC programming or design work has begun; or
- Production has begun.
Additional charges may apply when a customer requests changes after design work or production preparation has begun.
Order Cancellations
A standard order may be canceled before production or shipment has begun.
A personalized or custom order may be canceled before the digital proof is approved and before production has begun.
A personalized or custom order cannot be canceled after:
- The customer has approved the digital proof; or
- Production has begun.
If materials have been specially purchased, design work has been completed, or production preparation has begun before a cancellation request is received, some or all of the order may be nonrefundable.
If Clarke’s Creations cannot complete or ship an order within the stated or agreed timeframe, the customer will be contacted regarding the delay and provided with available options, which may include accepting a revised shipping date or canceling the unshipped order for a refund.
Refused and Undeliverable Packages
A refused package or a package returned because of an incorrect, incomplete, or undeliverable address is not automatically eligible for a full refund.
Any refund approved for an eligible standard item may be reduced by:
- Original shipping charges
- Return shipping charged by the carrier
- The $2.88 handling charge
- Additional carrier fees resulting from the refusal or incorrect address
Custom and personalized items remain nonrefundable unless there is a defect or error by Clarke’s Creations.
How to Request a Return or Report a Problem
To request a return, report damage, or ask about an order, contact:
Clarke’s Creations
Email: Clarke@ClarkesCreations.net
Please include your order number and a description of your request.
Do not ship an item back until you have received return instructions from Clarke’s Creations.
Last updated: August 6, 2026